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Video Visit FAQs: Written summary of the videos below

Uncategorized Aug 02, 2018


Why should I schedule a Quality of Life Video Visit?

This type of visit is most helpful for families who simply need the time and space to assess current quality of life issues in a non-hurried, supportive manner and do not need medical advice or a change in their pet’s current medical plan.

Although your veterinarian can provide excellent care to you and your pet, the average appointment is often not enough time to work through the many complexities present at end of life.

This can leave you, the pet parent, feeling lost, unsure, and not really fully understanding the big picture of your pet's care.

Our assessments help families who are struggling with end of life decisions or wanting to explore if other supportive options are available for their pet.

We are a team of the country's most skilled veterinarians and nurses who are experts in end of life care. Each have extensive training in the area of hospice and palliative care, as well as unsurpassed experiences in helping families through this time.

We are able to offer the time and support needed to help you navigate and best prepare for your pet's end of life journey. We are the leading experts in pet hospice and we are here to help guide you.

What is included in my Quality of Life Video Visit?

  • A 90-minute in-depth, guided consultation with our hospice doctor or nurse
  • A complete written summary of your pet's personalized plan and recommendations (shared with your veterinarian upon request)
  • Up to 3 follow-up email communications with your dedicated doctor or nurse within one month of your consultation
  • Free, lifetime membership to our community of pet parents, veterinarians and nurses who will be there to support you. Our Facebook community offers live Q&A sessions with our doctors and nurses, tips and tricks for caring for an elder or terminal pet, and a growing network of people sharing their own experiences and supporting one another

Will I receive a written summary of our consultation? What about my vet?

Your report will include suggestions for care, including a personalized plan to improve your pet's quality of life and an educational summary. This report will serve as a resource for your pet's ongoing support.

We encourage you share this report with your veterinarian, and we are happy to send a copy to your veterinarian on your behalf.

Should I choose a doctor or a nurse for my consultation?

All of our doctors and nurses are highly skilled in discussing and assessing quality of life concerns. Our comprehensive 90-minute consultations will address your pet's care and quality of life in a way that is holistic and complete, so you can make informed decisions.

Our hospice nurse specialists will discuss with you all aspects of your pet's current quality of life. They can make recommendations for improved care and offer ideas for how you can adjust your pet's environment to enhance well-being and comfort. Our nurses can also discuss how to best plan for euthanasia when that time nears and prepare you for what to expect.

Our hospice doctors offer additional support by providing in-depth education of your pet's medical concerns. Our doctors can make recommendations about palliative measures that can improve your pet's quality of life. While our doctors cannot prescribe medications with a virtual consult only, they can offer guidance and suggestions about medicines that you can discuss with your primary vet.

Can you diagnose medical issues, make medical recommendations, or prescribe medications for my pet?

Current veterinary laws prohibit us from diagnosing disease or prescribing medications, unless a pet is seen in person.

However, we are able to offer an in-depth, comprehensive analysis of your pet's quality of life that goes beyond what is typically covered in a standard vet visit. We also provide education and resources. Our goal is to give you the support and knowledge you need to make fully informed decisions for your pet's care.

For example, if you have a pet with kidney disease, we can offer a range of suggestions to address your pet's condition and increase comfort and well-being. Suggestions may include options to decrease stomach upset, reduce nausea, and help stimulate your pet's appetite. Additional palliative measures can go a very long way in improving your pet's quality of life.

What if I have another question following our video visit?

Three additional email communications are included in the cost of your initial consultation. If you wish to have more time with your doctor or nurse, you may arrange a follow-up online appointment. The length of follow-up consultations is flexible to meet your needs and the cost is pro-rated accordingly (for example, a 30-minute follow-up consultation with your nurse would cost $50).



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